Shipping & delivery times

Dates and delivery times:
Our products are already waiting for you to order, so within Germany (mainland) they will reach you in 3-5 business days.
Within the EU and third countries, delivery times may vary and can be checked based on your shipment status.
Please note that the dates are 95% guaranteed. However, holidays must be taken into account, which may delay production and shipping.

Current information and notices:
In the following, we inform you about current effects on shipping and delivery by Deutsche Post DHL in connection with the Corona pandemic or other national and international events that may have an impact on the transport process. In connection with the Corona pandemic, we recommend that in the current situation, if possible, you specify a drop-off location for contactless receipt of your packages or address them directly to Packstations. The Robert Koch Institute provides information about current developments of the Corona virus in Germany. Translated with www.DeepL.com/Translator (free version)

Complaints:
Complaints can only be processed within 14 working days after receipt of your order. After that, unfortunately, there is no claim for you. For this we need meaningful pictures of the damaged package from you. In addition, you must report the package immediately upon receipt to the delivery person. Your complaint is to be submitted by e-mail to: [email protected]